Privacy Notice

This is an interim notice written in plain language. It describes what this website collects and does today. A full privacy policy is being prepared and will replace this page; until then, the practices below are the ones in effect.

1. Who we are

Willowark is an engineering company based in the Saratoga Springs area of New York, USA. This notice covers willowark.com. For any privacy question or request, email sales@willowark.com.

2. What the site collects

2.1 Contact and inquiry forms

When you send a form we receive what you type: your name, work email, company if you give it, your message, and a mobile number if you choose to add one, along with whether you ticked the text-message consent box. With the form we also record which page it was sent from, any campaign tags in the link you followed, the site that referred you, and the first page you landed on. We use this to reply to you and to understand which pages lead to conversations.

2.2 Newsletter and guide signups

Signup forms collect your email address, your name if you give it, what you signed up for, any campaign tags in the link, and the IP address at signup. Signup is double opt-in: we send one confirmation email, and no marketing email is sent until you click the link in it.

2.3 Information kept in your browser

The site stores a small record in your browser's local storage of how you first and most recently arrived (campaign tags, referring site, landing page, time). It is written by this site's own code, not by an advertising network, and it reaches us only if you submit a form. Your consent-banner choice is stored the same way.

2.4 Analytics

The site records usage events: page views, clicks on buttons that lead to a form or a booking, scroll depth, video plays, and form activity. Until you accept the consent banner, those events carry a temporary identifier that exists only in that browser tab and is never stored. If you accept, an identifier is kept in your browser so that return visits can be connected. The site does not use advertising identifiers.

2.5 Scheduling

Calls are booked through Calendly. The booking widget loads from calendly.com, and the details you enter go to Calendly under Calendly's privacy policy. Calendly then tells us who booked and when.

2.6 Text messages

If you give a mobile number and tick the consent box, we may text you about that inquiry. Reply STOP to end texts at any time, or HELP for help. Opt-outs are recorded and honoured automatically. Message and data rates may apply.

2.7 Email

Newsletter and guide email is sent through an email delivery provider, which may record opens and clicks. Every such email has a one-click unsubscribe link. Replies to your inquiry come from our own mailboxes.

2.8 If you become a client

Invoices may be paid through a payment processor, in which case the processor handles your payment details and we never see or store card numbers. Contracts may be signed through an e-signature service. Each applies only to clients, under that provider's own terms.

2.9 Server logs

Our hosting provider keeps standard request logs (IP address, browser, page requested, time) for security and troubleshooting.

3. How the information is used

To answer inquiries, schedule calls, send the guides and newsletter people asked for, carry out and invoice the projects clients hire us for, and understand which pages and campaigns lead to conversations. We do not sell personal information. We use AI tools internally to help summarise inquiries and draft replies; a person reviews every reply before it is sent.

4. Your choices

• Unsubscribe from marketing email in one click from any email, or at /unsubscribe. Choose which emails you get at /preferences.
• Reply STOP to any text message.
• Decline analytics in the consent banner. Clearing this site's data in your browser removes the arrival record and your consent choice.
• Ask to see, correct, or delete the information we hold about you by emailing sales@willowark.com.

5. How long we keep it

Inquiries and subscriber records are kept as business records while they remain useful for the purpose they were collected for. If you unsubscribe, we keep your address on a do-not-email list so that the request continues to be honoured. You can ask us to delete your information at any time.

6. Children, location, and changes

This site is for businesses and is not directed at children. Willowark is based in the United States, and information sent through this site is processed there. When this notice changes, the "last updated" date at the top changes with it.

7. Contact

Questions about this page: sales@willowark.com, or the contact form.